Privacy Statement Effective as of May 1,
2010
www.SatagoSoft.net and subscriber company specific
sub domains
SatagoSoft, LLC (“SatagoSoft” or the “Company”) is committed to
protecting the privacy of your information. This Privacy Statement describes SatagoSoft℠’s
information practices. If you have any questions about this Privacy Statement, please contact SatagoSoft℠
here.
1. Web Sites Covered
This Privacy Statement covers the information practices of Web sites that
link to this Privacy Statement: http://www.SatagoSoft.net, Subscriber
Company sub domains (such as https:/subscriberA.SatagoSoft.net), Subscriber
Company Enrollment site sub domains (such as https:/subscriberA.Enroll-Now.net),
and Subscriber Company Client Support site sub domains (such as
https:/subscriberA.OurClientSite.net). SatagoSoft℠’s Web sites may contain
links to other Web sites. SatagoSoft℠ is not responsible for the information
practices or the content of such other Web sites. The Company encourages you to
review the privacy statements of other Web sites to understand their
information practices.
2. Personal Information Collected
SatagoSoft℠ offers a variety of services that are collectively referred
to as the “Service” and the application name “Satago.” SatagoSoft℠ collects
information from individuals who visit the Company’s Web sites (“Visitors”) and
individuals who are authorized to use the Service (“Customers”). When expressing an
interest in obtaining additional information about the Service or registering
to use the Service, SatagoSoft℠ requires you to provide the Company with
contact information, such as name, company name, address, phone number, and
email address (“Required Contact Information”). When purchasing the Service, SatagoSoft℠
requires you to provide the Company with financial qualification and billing
information, such as billing name and address, credit card number, and the
number of employees within the organization that will be using the Service
(“Billing Information”). SatagoSoft℠ may also ask you to provide additional
information, such as company annual revenues, number of employees, or industry
(“Optional Information”). Required Contact Information, Billing Information,
and Optional Information are referred to collectively as “Data About SatagoSoft℠
Customers.” As you navigate
the Company’s Web sites, SatagoSoft℠ may also collect information through the
use of commonly-used information-gathering tools, such as cookies and Web
beacons (“Web Site Navigational Information”). Web Site Navigational
Information includes standard information from your Web browser (such as
browser type and browser language), your Internet Protocol (“IP”) address, and
the actions you take on the Company’s Web sites (such as the Web pages viewed
and the links clicked). For additional information about SatagoSoft℠’s
collection of Web Site Navigational Information, please click here.
3. Use of Information Collected
The Company uses Data About SatagoSoft℠ Subscriber Users to perform the
services requested. For example, if you fill out a “Contact Me” Web form, the
Company will use the information provided to contact you about your interest in
the Service. The
Company may also use Data About SatagoSoft℠ Customers for marketing purposes.
For example, the Company may use information you provide to contact you to
further discuss your interest in SatagoSoft℠, the Service, and to send you
information regarding the Company and its partners, such as information about
promotions or events. SatagoSoft℠ uses credit card information solely to
check the financial qualifications of prospective Customers and to collect
payment for the Service. SatagoSoft℠
uses Web Site Navigational Information to operate and improve the Company’s Web
sites. The Company may also use Web Site Navigational Information in
combination with Data About SatagoSoft℠ Customers to provide personalized
information about the Company. For
additional information about the Company’s use of nformation, please click here.
4. Web Site Navigational Information
SatagoSoft℠ uses commonly-used information-gathering tools, such as
cookies and Web beacons, to collect information as you navigate the Company’s
Web sites (“Web Site Navigational Information”) . This section describes the
types of Web Site Navigational Information the Company may collect and how the
Company may use this information.
Cookies
SatagoSoft℠ uses cookies to make interactions with
the Company’s Web sites easy and meaningful. When you visit one of the
Company’s Web sites, SatagoSoft℠’s servers send a cookie to your computer.
Standing alone, cookies do not personally identify you. They merely recognize
your Web browser. Unless you choose to identify yourself to SatagoSoft℠, either
by responding to a promotional offer, opening an account, or filling out a Web
form (such as a “Contact Me” or a “Request a Trial” Web form), you remain
anonymous to the Company. There
are two types of cookies: session-based and persistent-based. Session cookies
exist only during one session. They disappear from your computer when you close
your browser software or turn off your computer. Persistent cookies remain on
your computer after you close your browser or turn off your computer. If you have chosen to
identify yourself to SatagoSoft℠, the Company uses session cookies containing
encrypted information to allow the Company to uniquely identify you. Each time
you log into the Service, a session cookie containing an encrypted, unique
identifier that is tied to your account is placed your browser. These session
cookies allow the Company to uniquely identify you when you are logged into the
Service and to process your online transactions and requests. Session cookies
are required to use the Service. SatagoSoft℠
uses persistent cookies that only the Company can read and use to identify
browsers that have previously visited the Company’s Web sites. When you
purchase the Service or provide the Company with personal information, a unique
identifier is assigned you. This unique identifier is associated with a
persistent cookie that the Company places on your Web browser. The Company is
especially careful about the security and confidentiality of the information
stored in persistent cookies. For example, the Company does not store account
numbers or passwords in persistent cookies. If you disable your Web browser’s
ability to accept cookies, you will be able to navigate the Company’s Web
sites, but you will not be able to successfully use the Service. SatagoSoft℠ may use
information from session and persistent cookies in combination with Data About SatagoSoft®
Customers to provide you with information about the Company and the Service.
Web Beacons
SatagoSoft℠ uses Web beacons alone or in
conjunction with cookies to compile information about Customers and Visitors’
usage of the Company’s Web sites and interaction with emails from the Company.
Web beacons are clear electronic images that can recognize certain types of
information on your computer, such as cookies, when you viewed a particular Web
site tied to the Web beacon, and a description of a Web site tied to the Web
beacon. For example, SatagoSoft℠ may place Web beacons in marketing emails that
notify the Company when you click on a link in the email that directs you to
one of the Company’s Web sites. SatagoSoft® uses Web beacons to operate and
improve the Company’s Web sites and email communications. SatagoSoft℠ may use
information from Web beacons in combination with Data About SatagoSoft℠ Customers
to provide you with information about the Company and the Service.
IP Addresses
When you visit SatagoSoft℠’s Web sites, the Company
collects your Internet Protocol (“IP”) addresses to track and aggregate
non-personally identifiable information. For example, SatagoSoft® uses IP
addresses to monitor the regions from which Customers and Visitors navigate the
Company’s Web sites. SatagoSoft℠ also collects IP addresses from Customers
whey they log into the Service as part of the Company’s “Identity Confirmation”
and “IP Range Restrictions” security features.
Third Party Cookies
From time-to-time, SatagoSoft℠ engages third
parties to track and analyze non-personally identifiable usage and volume
statistical information from individuals who visit the Company’s Web sites. SatagoSoft℠
may also use other third-party cookies to track the performance of Company
advertisements. The information provided to third parties does not include
personal information, but this information may be re-associated with personal
information after the Company receives it. This Privacy Statement does not
cover the use of third party cookies.
5. Public Forums, Refer a Friend, and
Customer Testimonials
SatagoSoft℠ may provide bulletin boards, blogs, or chat rooms on the
Company’s Web sites. Any personally identifiable information you choose to
submit in such a forum may be read, collected, or used by others who visit
these forums, and may be used to send you unsolicited messages. SatagoSoft℠ is
not responsible for the personally identifiable information you choose to
submit in these forums. Customers and Visitors may elect to use the Company’s
referral service to inform friends about the Company’s Web sites. When using
the referral service, the Company requests the friend’s name and email address.
SatagoSoft® will automatically send the friend a one-time email inviting him or
her to visit the Company’s Web sites. SatagoSoft℠ does not store this
information. SatagoSoft℠
posts a list of Customers and testimonials on the Company’s Web sites that
contain information such as Customer names and titles. SatagoSoft℠ obtains the
consent of each Customer prior to posting any information on such a list or
posting testimonials.
6. Sharing of Information Collected
SatagoSoft℠ may share Data About SatagoSoft℠ Customers with the Company’s
agents so that these agents can contact Customers and Visitors who have
provided contact information on our behalf. SatagoSoft℠ may also share Data
About SatagoSoft℠ Customers with the Company’s agents to ensure the quality of
information provided. SatagoSoft® does not share, sell, rent, or trade
personally identifiable information with third parties for their promotional
purposes. SatagoSoft℠
uses a third-party intermediary to manage credit card processing. This intermediary
is not permitted to store, retain, or use Billing Information except for the
sole purpose of credit card processing on the Company’s behalf. SatagoSoft®
reserves the right to disclose personally identifiable information of the
Company’s Customers or Visitors if required by law or if the Company reasonably
believes that disclosure is necessary to protect the Company’s rights and/or to
comply with a judicial proceeding, court order, or legal process.
7. Communications Preferences
SatagoSoft℠ offers Customers and Visitors who provide contact information
a means to choose how the Company uses the information provided. You may manage
your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the
bottom of the Company’s marketing emails. Additionally, you may send a request
specifying your communications preferences to support@SatagoSoft.com.
Customers cannot opt out of receiving transactional emails related to their
account with SatagoSoft℠ or the Service.
8. Correcting and Updating Your
Information for Customer Agent Accounts
Customers may update or change their registration information by editing
their user or organization record in the Satago application. To update a user
profile for subscribing Customer’s users, please login to your Satago® Customer
site (for example https:/subscriberA.SatagoSoft.net) with your Satago® username
and password and in the main menu click “My Satago” and then click “User
Information.” To update an organization’s information, please and a subscribing
Customer’s Administrator account login to your Satago® Customer site (for
example https:/subscriberA.SatagoSoft.net) with your Satago® username and
password and in the main menu click “Administration” and then click “Company
Setup” To update Billing Information or have your registration information
deleted, please email support@SatagoSoft.com or
call 888-U-GO-SATAGO (888-846-7282). To discontinue your account and to have
information you maintained in the Service returned to you, please email support@SatagoSoft.com or call 888-U-GO-SATAGO (888-846-7282).
Requests to access, change, or delete your information will be handled within
30 days.
9. Correcting and Updating Your
Information for Customer Clients Accounts
Customer’s Clients may update or change their registration information by
editing their user record in the Satago Client Support application. To update a
Client user profile for subscribing Customer’s clients, please login to your
Satago Customer Client Support site (for example
https:/subscriberA.OurClientSite.net) with your Satago® Customer Client username
and password and in the main menu click on the Debt Management Program you are
using with the Debt Management Service Provider and click on “Client Contact.”
Further management of your Client Account can be processed by your Debt
Management Service Provider that subscribes to the Satago application.
10. Customer Data
SatagoSoft℠ Customers use the Service to host data and information
(“Customer Data”). SatagoSoft℠ will not review, share, distribute, or reference
any such Customer Data except as provided in the SatagoSoft Master Subscription
Agreement, or as may be required by law. Individual records of Customer Data
may be viewed or accessed only for the purpose of resolving a problem, support
issues, or suspected violation of the SatagoSoft℠ Master Subscription Agreement,
or as may be required by law. Customers are responsible for maintaining the
security and confidentiality of their SatagoSoft℠ usernames and passwords.
11. Security
SatagoSoft℠ uses robust security measures to protect Customer Data from
unauthorized access, maintain data accuracy, and help ensure the appropriate
use of Customer Data. When the Service is accessed using Internet Explorer
version 6.0 or later, Firefox version 2.0 or later, or Safari version 3.0 or
later, Secure Socket Layer (“SSL”) technology protects Customer Data using both
server authentication and data encryption. These technologies help ensure that
Customer Data is safe, secure, and only available to the Customer to whom the
information belongs and those to whom the Customer has granted access. SatagoSoft℠
also implements an advanced security method based on dynamic data and encoded
session identifications, and the Company hosts its Web sites in a secure server
environment that uses firewalls and other advanced technology to prevent
interference or access from outside intruders. SatagoSoft℠ also offers enhanced
security features within the Service that permit Customers to configure
security settings to the level they deem necessary. Because the Company uses the Service to
maintain Data About SatagoSoft℠ Customers, this information is secured in the
same manner as described above for Customer Data.
12. Changes to this Privacy Statement
SatagoSoft℠ reserves the right to change this Privacy Statement. SatagoSoft℠
will provide notification of the material changes to this Privacy Statement
through the Company’s Web sites at least thirty (30) business days prior to the
change taking effect.
13. Contacting Us
Questions regarding this Privacy Statement or the
information practices of the Company’s Web sites should be directed to SatagoSoft℠
Privacy by clicking here or by mailing SatagoSoft℠
Attn: Support-Privacy, 10161 Park Run Drive, Suite 150, Las Vegas, NV 89145.
